Revenue Cycle

SUCCESS IN PATIENT ACCESS: One shoe fits the other

Patient Access Weekly Advisor, September 3, 2008

This patient access team decreased its returned mailings by 30% by correcting address and insurance information; increased its point-of-service collections by 50%; and realized an increase in satisfaction among staff members through its public rewards, such as giving a mention to the registrar who has collected the most money.

All this because it works more closely with patient financial services.

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