Health Information Management

Train patient access staff members on HIPAA

Briefings on HIPAA, August 1, 2008

Editor's note: This is the fourth of five articles on how and what to teach staff members in various departments about HIPAA. Your patient access staff members are your organization's gatekeepers, often the first to greet your patients. They serve an important role in providing excellent customer service and ensuring patient satisfaction and repeat business. But their responsibilities don't end there. Registration staff members are often the first to encounter sensitive patient information, so educating them about HIPAA is essential.

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