Safety

How to be a high reliability organization during a crisis

Healthcare Life Safety Compliance, May 13, 2021

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Healthcare Life Safety Compliance.

by Brian Ward

How important is maintaining high reliability organization (HRO) principles and values during a crisis like the COVID-19 pandemic? Can a clinic or hospital reasonably become an HRO when dealing with a global emergency? And with the end of the pandemic on the horizon, will healthcare organizations take another shot at being an HRO or not?

During the coronavirus pandemic, most hospitals, clinics, and healthcare facilities have been caught up in the day-to-day challenges of responding to the global crisis. While there are signs that the pandemic may finally be wrapping up, patient safety and emergency preparedness professionals know that other problems will emerge, such as new pandemics, natural disasters, civil unrest, or terrorism.

As healthcare providers make recovery plans and prepare for the future, HRO principles must be seen as necessities rather than luxuries. That’s according to Vikki Choate, MSN, RN, NEA-BC, CPHQ, a healthcare consultant and international speaker with Huron Consulting Group, and Ken Rohde, senior consultant for patient safety and process improvement at The Greeley Company. They say that HRO principles are crucial to responding to the unexpected and caring for patients under any circumstance.

“The principles, the five key characteristics of an HRO, couldn’t be more important and more aligned to be the ticket for organizational success during this time of constant change,” says Choate.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Healthcare Life Safety Compliance.

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