Safety

Patient Handoffs: Stop Errors and Improve Compliance

Hospital Safety Insider, May 23, 2019

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Presented on: Thursday, June 27, 2019 | 1:00–2:30 p.m. Eastern

Register at: http://hcmarketplace.com/patient-handoffs-062719

Stop medical errors, patient harm, and angry surveyors by fixing your patient handoff process. Handoffs (AKA transitions) are when a patient is transferred from one caregiver to another—they’re also a weak point in the care process overall. Vital information can be forgotten or overlooked when making the handoff, and that means a high potential for harm, from wrong-patient scenarios to medication errors.

Join this 90-minute webinar and learn from international patient handoff expert Emily Patterson, PhD, as she teaches you how to adapt mnemonics, tools, and best practices to your facility.

At the conclusion of this program, participants will be able to:
 

  • Know what content to include for nurses and physicians during verbal handoffs
  • Know what key characteristics to include in printed forms that support nursing handoffs
  • Know what key features to request when implementing electronic support for tracking nurses’ activities during a shift

Agenda

  • How to standardize verbal reports by nurses at shift change in the inpatient setting
  • How to determine what communication competencies are needed for an effective resident physician sign-out in the inpatient setting
  • How to electronically support physicians’ handoffs from the emergency department to the inpatient setting
  • How to design printed handoff forms in the EHR that support shift reports
  • How to electronically help nurses manage their activities during and after report
  • Live Q&A

Tools

  • I-NURSE content definitions and examples for nurse reports
  • IDHW content definitions and examples for physician sign-outs
  • Picture of a recommended layout for a printed handoff form

 



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