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When police come to help, but don’t tell you

Hospital Safety Insider, August 18, 2016

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One might argue that the most effective managers are those who don't manage alone. Effective managers listen to their employees and customers and incorporate their feedback into training and future management decisions. They work with dependable partners to improve processes and conditions.

So when local law enforcement officers pursued a homicide suspect to the vicinity of a San Francisco area urgent care and outpatient surgical center one morning, administrative staff made it a point to listen to employee concerns about the experience after the fact, and decided to work with local law enforcement to make improvements. The experience has launched a system-wide training initiative intended to better educate staff on how to help local law enforcement more effectively do their job of keeping healthcare workers and customers safe.

This is an excerpt from the monthly healthcare safety resource Briefings on Hospital Safety. Subscribers can read the rest of the article here. Non-subscribers can find out more about the journal, its benefits, and how to subscribe by clicking here.
 

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