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Clear up your emergency communication

Hospital Safety Insider, May 7, 2015

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A crucial part of any hospital’s emergency plan revolves around communication, because without it, no one knows what’s going on.

Communication takes many forms when you're talking about emergency planning. There’s the public who will want information in an emergency, your staff who will need to be called in to work when you are overwhelmed, and the emergency responders who will come to your facility to help if things get out of control. But how do you communicate correctly? Truthfully, it depends on your facility, but as The Joint Commission and CMS require you to prepare for an emergency with an eye toward all hazards, you need to think from the perspective of how you will send and receive information to parties involved in an emergency, whatever form it might take.

That being said, these questions should not be answered in the middle of a major crisis. Ideally, you will have your communication plan in place already. But by definition, a plan is a work in progress, and a true safety professional is always thinking about how to improve it. Here are some hints that can help you strengthen your communications now.

This is an excerpt from an article in Briefings on Hospital Safety. Visit here to log in or subscribe.

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