Be prepared to prevent healthcare violence
Hospital Safety Insider, April 9, 2015
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Why do some people become violent? The key word is recognition. By knowing who is in your waiting rooms, and being able to recognize the signs of impending violence, most episodes of violence can be prevented.
If your waiting room is busy, perhaps it’s a good time to send a staffer out with some coffee, or to explain to your patients why their wait is taking so long. Sometimes, a simple explanation is all that is needed to de-escalate a brewing confrontation. Plus, it gives you a chance to monitor potential threats and remove potential weapons from the situation.
Sometimes, despite best efforts to de-escalate, patients will become violent. Security experts say the best first strategy is to stay calm, reason with the person, and try to talk them down rather than get into a verbal confrontation. Walking with the person or removing them to another, less-crowded environment can also lessen anxiety.
This is an excerpt from an article in Briefings on Hospital Safety. Visit here to log in or subscribe.
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