Revenue Cycle

Care Card technology improves health system’s patient flow and waiting time

Patient Access Weekly Advisor, July 8, 2009

At Heritage Valley Health System in Beaver, PA, patient flow was a major concern, as it has been for many facilities nationwide.

The facility was well aware of the long process patients had to go through to be seen by a physician. In 2006, it implemented electronic kiosks along with a Care Card to help the registration process move more efficiently and maintain constant patient flow.

"Modeled in part on successful implementations in both the airline and hospitality industries, the board and senior management of Heritage Valley developed a strategic plan for enabling and promoting greater consumer participation in the healthcare process through various self-service initiatives," says Robert Swaskoski, director of enterprise resource systems at HVHS.

Read the full story by HealthLeaders Media’s Sarah Kearns.

Most Popular