Revenue Cycle

2008 patient access success

Patient Access Weekly Advisor, December 3, 2008

Editor’s note: The following is part of an ongoing Patient Access Weekly Advisor series on successful patient access departments.

Tanja Twist, director, patient financial services, Methodist Hospital, Arcadia, CA:

2008 has been a very busy year for my admitting department, and it isn’t over yet. A few of our major accomplishments are as follows:

Express unit. We started off the year by fine-tuning our pre-admission process and opened up an “express registration unit,” which guarantees that our pre-registered guests are processed in less than five minutes. This has been an extreme satisfier not only for our patients but also for our physicians and ancillary receiving departments.

New-hire program. Almost simultaneously with this, we began a very aggressive new-hire training program and staff re-education course, hiring a staff education coordinator to facilitate all training for staff. We put leads in place to facilitate registration audits and have found a significant decrease in registration errors and an increase in upfront collections since implementing these initiatives.

To see more of Twist’s successes, please see the next edition of Patient Access Weekly Advisor.


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