Revenue Cycle

One patient access manager's highlights

Patient Access Weekly Advisor, November 19, 2008

Editor's note: We asked patient access managers to share with us their success stories from 2008 and what they look forward to in 2009. The following is a continuation from last week's submission by Catherine Pallozzi, patient access director, Albany (NY) Medical Center:

  • We created puzzles for year prizes. Our management team purchases and creates a themed gift basket. All puzzles throughout the year are placed in a drawing. The more puzzles you complete the better your odds are of winning.

Here are some things we are looking forward to in 2009:

  • Implementation of a front-end price estimate software application
  • Realignment of preregistration activity to include pre-financial counseling
  • Exploring ED bedside collection, as opposed to a dedicated discharge desk that is currently in place
  • Further concentrated focus on identifying and reaching out to our uninsured population sooner.
  • Partnering with vendors and insurance companies that support a facilitated enrollment programs.


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