Residency

Managing poor performance: Intervene to stop disruptive behavior

Residency Program Insider, November 30, 2005

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Dear residency program colleague:

Just as all medical staff leaders must at one time confront a medical staff member who exhibits disruptive behavior; nearly all residency program directors will find it necessary to intervene to manage a resident's poor performance. Practicing the intervention is important because the resident is likely to be difficult, using multiple moves to deflect the purpose of the intervention, which includes addressing the resident's disruptive behavior, getting the resident to take responsibility for it, and creating a plan of action to prevent it in the future. Practice the following essential components of the intervention:

That's all for this week!

All the best,

Todd Sagin, MD, JD
National Medical Director
The Greeley Company
Marblehead, MA
http://www.greeley.com



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