Tips for being a clear speaker and an active listener
Residency Program Insider, January 23, 2020
Want to receive articles like this one in your inbox? Subscribe to Residency Program Insider!
When two people are involved in a conversation, one is sending information and the other is receiving it. For successful communication to occur, the sender must be a clear speaker and the receiver must be an active listener.
The sender should:
- State one idea at a time.
- State ideas simply and clearly.
- Monitor your tone of voice and tempo.
- Explain when appropriate.
- Repeat if necessary (if you see ANY doubt!).
- Encourage feedback—ask if the receiver is getting the message.
- Read between the lines. Do your choice of words, tone, and body language all convey the same meaning?
The receiver should:
- Listen carefully, concentrate
- Evaluate—think and process the information
- Provide feedback
- Interpret the message
- Verify the message you heard was correct
Editor’s note: This is an excerpt from HCPro’s book, Accountability in Nursing: Six Strategies to Build and Maintain a Culture of Commitment. Check out our latest residency resources here.
Want to receive articles like this one in your inbox? Subscribe to Residency Program Insider!
Related Products
-
Residency Program Alert
Residency program managers in all specialties are challenged to effectively manage their programs as accrediting agencies...
-
Residency Program Insider
Residency Program Connection is devoted to bringing residency directors and coordinators expert advice, best practice...
Most Popular
- Articles
-
- Don't forget the three checks in medication administration
- Note similarities and differences between HCPCS, CPT® codes
- Complications from immobility by body system
- OB services: Coding inside and outside of the package
- Q&A: Primary, principal, and secondary diagnoses
- Differentiate between types of wound debridement
- The consequences of an incomplete medical record
- Nursing responsibilities for managing pain
- Practice the six rights of medication administration
- ICD-10-CM coma, stroke codes require more specific documentation
- E-mailed
-
- CDC alert: Screen for international travel as Ebola cases increase
- Correctly bill ancillary bedside procedures in addition to the room rate
- Q&A: Utilization Review Committee Membership
- Q&A: Bill blood administration the same way for inpatient and outpatient accounts
- Q&A: A second look at encephalopathy as integral to seizures/CVA
- Performing a SWOT analysis
- OB services: Coding inside and outside of the package
- Intravenous therapy guidelines
- Coding, billing, and documentation tips for teaching physicians, interns, residents, and students
- Coding tip: Watch for different codes for SI joint injections
- Searched