Report: Patient satisfaction down
Residency Program Insider, May 15, 2015
Want to receive articles like this one in your inbox? Subscribe to Residency Program Insider!
The latest report from the American Consumer Satisfaction Index (ACSI) found that patient satisfaction in the healthcare industry is at its lowest level in nearly a decade. The healthcare sector as a whole scored 75.1 out of 100, which is down 3.2% from last year.
Lower patient satisfaction scores for ambulatory care (76), hospital services (74), and emergency room services (64) contributed to the overall decrease. However, not all aspects of healthcare patient satisfaction saw a decrease. Outpatient hospital care scored an 80, up 5% from last year.
Source: American Consumer Satisfaction Index
Want to receive articles like this one in your inbox? Subscribe to Residency Program Insider!
Related Products
Most Popular
- Articles
-
- CMS puts hospital surveys on limited hold as surge continues
- Don't forget the three checks in medication administration
- Practice the six rights of medication administration
- Note similarities and differences between HCPCS, CPT® codes
- Q&A: Primary, principal, and secondary diagnoses
- The consequences of an incomplete medical record
- Nursing responsibilities for managing pain
- Skills of effective case managers
- OB services: Coding inside and outside of the package
- ICD-10-CM coma, stroke codes require more specific documentation
- E-mailed
-
- CMS puts hospital surveys on limited hold as surge continues
- Charge and bill Medicare all pre-operative diagnostic tests
- Know guidelines and subtle differences in code descriptions for laceration repairs
- How to create a safety protocol for emergency department psychiatric patients
- Get the facts on emergency department FAST exams
- Study: Male residents are twice as likely to interrupt
- Q&A: Report separately payable drugs under revenue code 0636
- Q&A: Mechanical room storage, risk assessments, patient rooms
- Long-Term Care Training Solutions
- Capturing start and stop times for infusions
- Searched