Tip of the week: Know your role in resident remediation

Residency Program Insider, November 22, 2013

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The program coordinator has two functions in the educational development process:
• Recording the outcomes of meetings between the program director and residents as an independent participant
• Monitoring and tracking the steps of the remediation process and compliance with the goals and objectives of the process

When meetings take place regarding remediation or enhancement, the coordinator should be a third party in the room taking notes. The purpose of the notes is to be sure that conversations and the goals and objectives of the program are written out just as they were stated. The program director can then be sure that all the topics and issues discussed become part of the formal documentation of the meeting.

The coordinator can take a very active role when it comes to developing the tracking method used and in the actual monitoring of the process. Consider using a checklist methodology that includes everything that should be outlined in the formal letter. Then, as you receive documentation, you can check it off. The coordinator can remind the program director about the timeline and missing documentation.

The coordinator should also be sure that the file is organized and that all the documentation pertaining to an educational enhancement is available. The coordinator should periodically review the process with the program director to be sure that all the activities that the program director wants to see, as well as any institutional requirements, are being documented.

This tip is from the Residency Coordinator’s Handbook, Second Edition, by Ruth H. Nawotniak, MS, C-TAGME. 

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