Residency

Tip of the month: Streamline responses to verification requests

Residency Program Insider, February 16, 2010

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Verification requests come in many different formats, and tailoring a response for each can eat up program directors’ and coordinators’ time. To avoid this time strain, develop a verification form to provide in lieu of the requesting organization’s form. Look at the questions on the verification forms you receive, pick out the most common ones and include similar questions on the form you create.

Here are a few pointers to make the system work:

  • The program director fills out your form immediately after the resident graduates. Keep it in the physician’s file. When you receive a verification request, copy the form, have the director sign it, and send it off.
  • Reduce follow-up calls from requestors looking for a speedy response by faxing a copy of the form in addition to mailing it. Indicate in the fax that the originals are in the mail.
  • Staple your verification form to the requesting organization’s forms so that when the form is received, there’s no confusion as to why you are sending that information to the requesting party.

 

Today’s tip is from The Complete Residency Program Management Guide by Ruth H. Nawotniak, MS, C-TAGME.



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