Physician Practice

Consider telehealth options for deaf patients, with follow up plan

Medical Environment Update, February 25, 2021

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by Roy Edroso (redroso@decisionhealth.com)

Providers are required to help patients with hearing issues understand their treatment, and experts point out that the shift to telemedicine can help — or potentially complicate — the process, depending on how you approach it.

Civil rights laws such as the Americans with Disabilities Act (ADA) and Section 1557 of the Affordable Care Act (ACA) mandate that health care providers make accommodations for patients who have trouble understanding the provider’s communications. More recently, a number of 2019 enforcement activities by the HHS Office for Civil Rights (OCR) serve as a reminder that this applies to deaf or hard-of-hearing patients as well as those with limited English proficiency (LEP).

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Medical Environment Update.

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