Tips to improve patient and family education
Nurse Leader Insider, June 15, 2017
Want to receive articles like this one in your inbox? Subscribe to Nurse Leader Insider!
In the course of patient care, every patient/family interaction is an opportunity to educate, says Jodi Eisenberg, MHA, CPMSM, CPHQ, CSHA, program manager of accreditation and clinical compliance at Northwestern Memorial Hospital in Chicago.
The primary objective of patient education is to help patients and families understand their rights and responsibilities in their care, treatment, and services. Patients receive education and training specific to their needs and appropriate to the care, treatment, and services provided.
Eisenberg suggests incorporate patient teaching into your hands-on care. Some examples of organizational initiatives include:
- "New" medication (first dose) monitoring (engage the patient in the process)
- Medication administration and reconciliation (this is a great opportunity for patient teaching)
- Advance directives (referrals to chaplains, social work or patient representative department)
- Infection control/hand hygiene (share key points with patients as you take these actions)
Accreditation coordinators do not have to be an expert on every topic to begin teaching, says Eisenberg. Instead:
- Ask the patient to review information and ask or write down questions. Go over the questions with the patient; answer what you know and defer other questions to clinical experts as appropriate.
- For select topics, use teaching guides to help guide you.
- Refer complex questions to clinical experts (e.g., advanced practice nurses and physicians)
Continue reading at the Strategies for Nurse Managers Reading Room.
Want to receive articles like this one in your inbox? Subscribe to Nurse Leader Insider!
Related Products
-
Strategies for Nurse Managers
Strategies for Nurse Managers is a 12-page monthly how-to newsletter that was created exclusively to help you save time...
-
Nurse Leader Insider
Our informative free e-mail newsletter for nursing professionals delivers helpful tips and advice each week!
-
Nursing Orientation Program Builder:
This binder and CD-ROM walk you through each step of a well-run orientation program so you can incorporate field-tested...
-
HealthLeaders Media Nursing Leaders
HealthLeaders Media Nursing Leaders offers concise updates on nursing leadership headlines of the week from top news...
-
Quality Improvement for Nurse Managers:
This book and CD-ROM clearly outline a nurse leader's role in quality improvement and offer simple instructions to improve...
Most Popular
- Articles
-
- Don't forget the three checks in medication administration
- Note similarities and differences between HCPCS, CPT® codes
- Increase patient satisfaction by improving your discharge process
- OB services: Coding inside and outside of the package
- Understanding nursing roles in quality improvement
- Practice the six rights of medication administration
- Understand and overcome language, cultural barriers
- Pneumonia with a negative chest x-ray: Clinical diagnoses, physician documentation, and coding guidelines
- Complications from immobility by body system
- Prevent dehydration with nursing interventions
- E-mailed
-
- OB services: Coding inside and outside of the package
- Use patient safety coaches to boost compliance
- Tip: Understand revenue codes
- Q&A: Obtaining documentation for patients' body mass index
- Pregnancy coding: Understanding the differences between ICD-9-CM and ICD-10-CM
- Feature: Improving the collaboration between CDI and case management
- Coding for biopsies in ICD-10-PCS
- Clear up confusion surrounding medical necessity
- Charging CPR and injections or infusions with critical care
- Case management or HIM? Finding the right home for CDI
- Searched
