Study: Improving empathetic care could reduce patient readmissions
Nurse Leader Insider, September 15, 2016
Want to receive articles like this one in your inbox? Subscribe to Nurse Leader Insider!
A study released by Journal of Surgical Research this month found a link between the readmission trends kidney transplant patients at Wexner Medical Center and patient anxiety. Researchers found that patients that experienced high levels of anxiety in the week after the procedure where 110 percent more likely to be readmitted within a month after release.
Upon further investigation, the study found that the post-discharge process was a source of anxiety. The patients interviewed for the study reported feeling rushed through their post-discharge meeting as their providers hurried to give them information. The researchers observed many inconsistencies with the providers’ instructions, and noted that while the nurses were following protocol, they were following different guidelines that they had been told throughout their career.
The study suggests two ways to reduce readmissions caused by post-discharge anxiety: first, standardize in-hospital care so that the patients receive consistent information about post-procedure care. The second key factor is training staff to be more empathetic while delivering the information. Making the patient comfortable and confident when they go home will keep them from coming back to the hospital, the study concludes.
To read the study abstract, click here.
Want to receive articles like this one in your inbox? Subscribe to Nurse Leader Insider!
Related Products
-
Strategies for Nurse Managers
Strategies for Nurse Managers is a 12-page monthly how-to newsletter that was created exclusively to help you save time...
-
Strengthening Nurse-to-Nurse Relationships:
This educational video will help nurses at all levels understand the issue of horizontal hostility. It provides the expert...
-
Nurse Leader Insider
Our informative free e-mail newsletter for nursing professionals delivers helpful tips and advice each week!
-
Core Skills for Nurse Managers
Turn to this ready-to-use and effective training program to equip new nurse managers--and experienced nurse managers who may...
-
Nursing Orientation Program Builder:
This binder and CD-ROM walk you through each step of a well-run orientation program so you can incorporate field-tested...
Most Popular
- Articles
-
- Don't forget the three checks in medication administration
- Note similarities and differences between HCPCS, CPT® codes
- Q&A: Primary, principal, and secondary diagnoses
- Practice the six rights of medication administration
- What does case-mix index mean to you?
- Prevent dehydration with nursing interventions
- Complications from immobility by body system
- Nursing responsibilities for managing pain
- Self-administered drugs excluded from Medicare coverage
- OB services: Coding inside and outside of the package
- E-mailed
-
- Q&A: Accounting for SOI/ROM in neonatal death
- Prequalify patients for hyperbaric oxygen therapy to ensure accurate reimbursement
- Order with no diagnosis code
- Note from the instructor: Update to the CMS Post-Acute Transfer Policy Qualifying DRGs
- Note from the Instructor: Provider-Based vs. Freestanding Locations: Financials Flip-flop with New Packaging
- Insider’s scoop | Verbal orders
- Developing shared governance unit-council bylaws
- Coding Corner: Tips for reporting bronchoscopy procedures
- Clear up confusion surrounding medical necessity
- Breaking down the Stark Law and Anti-Kickback Statute
- Searched
