Say this, not that: Download an empowerment glossary for nurses
Nurse Leader Insider, March 20, 2015
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If you hear yourself saying this … replace it with this …
For example, if you hear yourself saying "that's the way ____ has always been." Replace it with "I'm going to speak with ___ about this!"
For more practical examples that you and your staff can use every day, visit www.StrategiesForNurseManagers.com and download a helpful glossary of what to say—and what not to say—to demonstrate professionalism and competence and help raise the image of nursing.
Download the Image of nursing empowerment glossary here.
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