Nursing

From the desk of Adrianne E. Avillion, DEd, RN

Staff Development Weekly: Insight on Evidence-Based Practice in Education, August 22, 2012

Editor’s note: This feature is written by nursing professional development expert Adrianne E. Avillion, DEd, RN. Each week, Adrianne writes about an important issue in the area of professional development or answers reader questions. If you have a question for Adrianne, e-mail her at adrianne1@comcast.net.

Reader response to future trends in staff development article

A few weeks ago I wrote about what I believe to be the five trends that will most significantly impact nursing professional development (NPD) practice over the next few years. I received quite a few emails from readers who wanted to share their own thoughts about future trends.

One trend that seemed to strike a chord with all who responded was the increasing need for education pertaining to communication skills. One colleague wrote that the use of slang by caregivers triggered a significant number of complaints from patients who did not understand what was being said. Another respondent shared that in her organization new employees spend two days with a service excellence team to learn proper grammar and body language, how to communicate with respect and empathy, reflective listening, conflict resolution, and de-escalation techniques. This is an example of an organization truly committed to good communication.

Written communication was also an issue for some and the importance of communication cannot be stressed enough. We sometimes forget that emails can have both a positive and a negative tone. I believe one of our colleagues who responded put it best. “I believe people don’t care how much you know until they know how much you care. You show how much you care by how you communicate with them.” Well said!

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