Nursing

Blog spotlight: Outsourcing healthcare, but at what cost?

Nurse Leader Insider, July 27, 2012

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The Los Angeles Times reported this week that healthcare firms are increasingly shifting clinical services and decision-making on medical care overseas, including nursing functions.  WellPoint, Inc., a major health insurer, has begun to outsource pre-service nursing jobs, in which “nurses at insurance firms … help assess patient needs and determine treatment methods,” according to the article. This is a huge step beyond sending some data-processing or accounting services overseas, and it has raised some concerns among nursing organizations.

Beyond the issue of foreign insurers having a say in patient care, the outsourcing of healthcare jobs raises concerns about patient privacy. According to the article, the Iowa Health System and several other hospitals throughout the country have begun outsourcing the job of transcribing physician’s notes and other records. Despite claims that “nearly all countries have laws for protecting patient privacy,” it seems like a risk that outweighs the potential cost-savings. But one could see the appeal, particularly as electronic health records become the standard and eliminate the need for patient information to be stored physically.

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