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From the staff development bookshelf: Providing focus in the data presented to department managers

Staff Development Weekly: Insight on Evidence-Based Practice in Education, April 6, 2012

If you are responsible for providing data to the risk managers at individual facilities in your system or to the department managers in your facility, you need to understand what will be useful to them. Sometimes we decide to send out all the data in a massive spreadsheet. Other times we send them graphs or tables of data we have processed. In both cases, there is additional work required on the recipients' end before they can answer the big question that they have: "Where do I focus my time?" Let's use the simple questions to determine whether there is a better way to share our analysis.

Rather than sending absolutely all the data to the managers, what if we selected the locations or departments that were:

  • Furthest from their targets
  • Getting worse
  • Highly variable
  • Moving rapidly


Now, instead of a dump of data, we are sending answers that point to specific areas where we should focus. Consider using an approach like this to give a high-level targeting solution for facilities and event types.

Book excerpt adapted from Occurrence Reporting: Building a Robust Problem Identification and Resolution Process by Kenneth R. Rohde.

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