From the staff development bookshelf: Supporting staff when an adverse event occurs

Staff Development Weekly: Insight on Evidence-Based Practice in Education, February 25, 2011

Patients and families are not the only ones affected by a medical error that results in an adverse outcome. Clinicians have such high expectations of themselves that they tend to be greatly affected when it comes to making a medical error; as a result, there can be an enormous amount of emotional distress experienced by the provider responsible for committing the error.

There is very little training available to providers about how to deal with these sensitive kinds of circumstances. At the same time, the organization could have a difficult and somewhat volatile situation on its hands if the disclosure is not managed appropriately, and may be under strain as well.

Source: Adapted from
Creating a Just Culture: A Nurse Leader's Guide by Vivian B. Miller, BA, CPHQ, LHRM, CPHRM, FASHRM.

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