Inside scoop from our experts: Family advisory councils

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, September 27, 2010

This week’s question about family advisory councils comes from a discussion on JourneyTalk. Kimberly A. Bertini RN, MRP Coordinator with the Cancer Treatment Centers of America at Midwestern Regional Medical Center, Zion, IL, provides some feedback.

Q: Do you currently have a patient/family advisory council or do you routinely set up patient/family focus groups? If so, would you be willing to share your process, benefits and/or success stories?

A: We hold family/patient focus groups every week on Thursdays named Through Your Eyes. The focus group is always run by one of our senior vice presidents, our CEO, COO,CFO. Our director of nursing, director of outpatient services and at least one board member routinely attend and every stakeholder in the medical is encouraged to attend a few times a year.

We ask our patients/caregivers to let us know what we’re doing well and more importantly what they feel we could be doing better to provide excellent care. Our research department attends to take notes and follow up with all the concerns and accolades. Concerns are followed up internally and the process with resolution is reported back to the patient/caregiver. Patient/caregiver accolades are reported back to the stakeholder and their manager.

Editor's note: On JourneyTalk you can network with your peers, discuss the new manual, share your helpful tips, and get advice on how to meet the program's expectations. Become a member of JourneyTalk when you subscribe to HCPro's Resource Center for the ANCC Magnet Recognition Program®.

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