Inside the program: What is quality?

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, September 3, 2010

Your organization may have a definition of quality. A commonly used definition is the one published by the Institute of Medicine (IOM): “The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.”

A definition of quality applies beyond direct healthcare service; you may just have a different customer base. For example, if you work in materials management, your customers include the nurse whose customer is the patient. Draw a clear line from your work to those who provide direct care and services, and understand how your work can increase the likelihood of a successful outcome for your customers.

Source: Quality Improvement for Nurse Managers

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