Website spotlight: ’Ticket to Home’ tool helps patients and families prepare for discharge

Staff Development Weekly: Insight on Evidence-Based Practice in Education, August 13, 2010

The case management department at Children's Healthcare of Atlanta (CHOA) developed a tool called "Ticket to Home" to prepare patients and their families for discharge. The tool also helps the care team communicate what goals they need to meet before the patient can go home.

CHOA staff realized they needed to improve the hospital's discharge process when they reviewed the results of a Press Ganey patient survey. Several respondents indicated that they felt unprepared upon discharge, says Marcia Seay, RN, CCM, manager of CHOA's case management department.

To improve discharge preparation, the CHOA interdisciplinary team met for a three-day workshop to develop a solution. The team members that attended the workshop blamed poor communication for their patients' lack of preparedness at the time of discharge. Their solution: a laminated guide they dubbed "Ticket to Home."

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