Website spotlight: Survey finds 45% of hospital employees discontented, disengaged

Nurse Leader Insider, July 26, 2010

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Nearly half—45%—of hospital employees say they're disengaged, disempowered, and unhappy on the job, with younger workers, and those at the patients' bedside expressing the most discontent, according to the 2010 Hospital Pulse Report: Employee and Nurse Perspectives on American Health Care from Press Ganey Associates.

The survey, representing responses from more than 235,000 employees at nearly 400 U.S. hospitals, also found that:

  • There is a generation gap when it comes to employee satisfaction. Employees born in 1945 or earlier tend to be the most satisfied while younger employees are the least satisfied. Both Gen Y and Gen X employees have a greater need to receive recognition, to be included in decisions, and to communicate with hospital administration.
  • There is a strong correlation between patient satisfaction and employee partnership. Hospitals that can provide the best environment for employees will be rewarded with better patient care.

The alienation of a considerable percentage of staff comes as hospitals across the nation contemplate the launch of integrated and patient-centered care programs. Deirdre Mylod, vice president, hospital services, at Press Ganey, said low morale hampers the delivery of high-quality care.

Editor’s note: To read the rest of this article, visit “Survey Finds 45% of Hospital Employees Discontented, Disengaged"  found in the Reading Room at

Do you need continuing education (CE) credits? Check out this month’s CE article about an organization being restraint free for five years or visit our archives and view a compilation of CE articles (marked with an asterisk).

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