SDW news brief: Survey finds 45% of hospital employees discontented, disengaged

Staff Development Weekly: Insight on Evidence-Based Practice in Education, June 18, 2010

Nearly half—45%—of hospital employees say they're disengaged, disempowered, and unhappy on the job, with younger workers, and those at the patients' bedside expressing the most discontent, according to the 2010 Hospital Pulse Report: Employee and Nurse Perspectives on American Health Care from Press Ganey Associates.

The survey, representing responses from more than 235,000 employees at nearly 400 U.S. hospitals, also found that:

  • There is a generation gap when it comes to both employee satisfaction. Employees born in 1945 or earlier tend to be the most satisfied while younger employees are the least satisfied. Both Gen Y and Gen X employees have a greater need to receive recognition, to be included in decisions, and to communicate with hospital administration.
  • There is a strong correlation between patient satisfaction and employee partnership. Hospitals that can provide the best environment for employees will be rewarded with better patient care.

Source: HealthLeaders Media

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