Web site spotlight: Trained interpreters improve patient and provider satisfaction, says stud

Staff Development Weekly: Insight on Evidence-Based Practice in Education, March 5, 2010

Even as the Joint Commission introduced standards for medical interpreters, a new study reveals that the use of trained language specialists to assist physician-patient communication dramatically improves satisfaction in emergency room settings with non-English speaking patients.

According to Mathematica Policy Research, a non-partisan survey team, "The use of professional interpreter services dramatically increased satisfaction with patient-provider communication during the ED visit, not only for patients, but for all types of providers-including triage nurses, doctors, and discharge nurses."

Mathematica conducted the study with 424 Spanish speaking, limited English proficiency patients in two central New Jersey hospitals between October 2008 and April 2009.

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