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Inside the program: Six language tools for productive meetings

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, February 15, 2010

Here are a set of six tools to use to have productive meetings. They are an accountability language for you to learn; a new way of speaking. The words we use can either dampen accountability or trigger accountability. The next time you encounter a situation where you want to achieve accountability, try using language that produces accountability.

The following speech acts have been found to be very effective:

• Framing: Turn on the listening you need
• Effective questions: Turn on the creative power of the participants
• Active listening: Make sure people are being heard and understood
• Requests and offers: Generate commitments
• Hear yes/no: Verify accountability
• Acknowledgment: Celebrate behavior that works

These words create the necessary conditions. Each one creates a positive dynamic that makes it easy for accountability to happen.

Source: Accountability in Nursing: Six Strategies to Build and Maintain a Culture of Commitment

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