Best practice: Staying away from soda and other lessons learned from a mock site visit

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, August 11, 2009

Organizing mealtimes may seem like one of the easiest parts of preparing for a site visit from ANCC Magnet Recognition Program® (MRP) appraisers. But staff members at Queens Medical Center in Honolulu learned that no detail is too small to be overlooked, including what beverages are served during meals appraisers eat with staff nurses.

"As crazy as it sounds, we discovered that the noise from the popping of the cans opening was really distracting," says Cindy Kamikawa, RN, vice president of nursing and CNO at Queens.

The hospital learned this useful fact during a daylong mock survey it staged two months before three MRP appraisers arrived for a three-day site visit. The lessons learned from the dress rehearsal and the ability to practice increased everyone's confidence and resulted in a smooth and successful site visit.

Source: HCPro's Advisor to the ANCC Magnet Recognition Program®, August issue. Don't have a subscription? Take a look at the benefits of becoming a member of HCPro's Resource Center for the ANCC Magnet Recognition Program®.

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