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Best practice: Gauge the satisfaction meter

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, June 9, 2009

To know how valuable nurses feel to the organization, you have to ask them. Conducting a nursing satisfaction survey provides staff with an opportunity to reveal their thoughts.

You can share the results with nursing leadership and your recruitment/retention council. This will help leadership celebrate the success areas and develop action plans for any problem areas.

Use the following seven sample questions on the survey:

1. What do you like best about your unit? The organization?
2. What do you like least about your unit? The organization?
3. Do you feel supported by your coworkers? Your management? If not, why?
4. Are you provided with opportunities to improve your skills and grow professionally?
5. Does your unit have good morale?
6. Are you pleased with the amount of recognition you receive for a job well done?
7. Would you recommend your unit and the organization to others?

Editor's note: Do you have a best practice you would like to share? E-mail them to Senior Managing Editor Rebecca Hendren at rhendren@hcpro.com and see your name in print!

Source: Adapted from HCPro's book Nurse Retention Toolkit: Everyday Ways to Recognize and Reward Nurses.

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