In the know: Use scripting to make new patients feel comfortable

Stressed Out Nurses Weekly, June 8, 2009

Whether patients are admitted routinely, unexpectedly, or urgently, each one experiences fear and concern. Using detailed scripting to give thought to the admission process prior to a patient's arrival will provide consistent and complete information each and every time.

At the outset make sure to:

  • Greet the patient by name
  • Introduce yourself
  • Make the acquaintance of the family
  • Introduce roommate (if applicable)

Source: Quick-E! Pro Scripting: A Guide for Nurses. Read more about this new HCPro publication here.

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