Tips from TSE: Meet The Joint Commission Standard APR 09.02.01

Staff Development Weekly: Insight on Evidence-Based Practice in Education, April 17, 2009

Standard APR.09.02.01 deals with the reporting of safety or quality of care concerns to The Joint Commission. The first two elements of performance require that:

  1. All staff, including medical staff, receive training that any employees, physicians, or anyone else who provides care or services to patients may make a report to The Joint Commission if they are concerned about the safety or quality of care offered at the organization.
  2. The hospital must also explain to its staff and medical staff that any employees, physicians, or other staff who share a quality or safety concern with The Joint Commission will not be disciplined and no punitive action will be taken against them.

Hospitals should look at these standards and determine:

  • How are the standard and its elements explained?
  • How can you be sure that the staff and medical staff have learned about and understand the standard’s intent?
  • Are administrators and managers aware of this standard? How are they involved in its explanation?

Editor’s note: This excerpt was adapted from the May issue of The Staff Educator. Discover all the benefits of subscribing to The Staff Educator!

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