Inside best practice: Nominate staff nurses to receive a star award

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, January 27, 2009

The primary care unit (PCU) and the critical care unit (CCU) at Carilion Roanoke (VA) Memorial Hospital take pride in improving nurse satisfaction.

Patients and their families who would like to express thanks for the excellent care they received from staff nurses on the PCU or CCU can fill out a comment card—located in the patient rooms—and nominate their direct-care nurse(s) for the Star Award. Nomination details about the Star Award are listed on a laminated sign that’s placed in all patient rooms. And, staff nurses can also nominate another nurse for this award.

The CCU and PCU have a board to display the Star Award recipients and the comment cards from the patients. Staff nurses save the comment cards for their evaluations, and periodically the unit directors show them during staff meetings.

“I once received a packet from a patient who personalized over 12 Star Awards for the nurses who took care of him,” says Ann Hutchens, RN, BSN, unit director for the CCU. 

Source: Adapted from HCPro’s Advisor to the ANCC Magnet Recognition Program®, January 2009 issue. Don’t have a subscription? Take a look at the benefits of becoming a member of HCPro’s Resource Center for the ANCC Magnet Recognition Program®.

Editor’s note: Do you have a best practice you would like to share? E-mail it to associate editor Cameran Erny at and see your name in print!


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