Nursing

Tips from TSE: Prep staff for Joint Commission surveyors

Staff Development Weekly: Insight on Evidence-Based Practice in Education, October 9, 2008

Priming staff members for inevitable Joint Commission (formerly JCAHO) visits is one of the most daunting tasks for educators, who are continually on the lookout for effective training methods to convey necessary information. With a proven, multifaceted training program under their belts, educators at a Rhode Island hospital are anxious to share the secrets of their survey prep success.

"We knew we'd have to use a variety of techniques and mediums, because you don't reach everyone with just one technique," says Linda Eklof Read, MEd, RN, nurse educator at Kent Hospital in Warwick, RI. "You have to come at them from all different angles." Thurber and Read did the following in their multifaceted approach to relaying necessary information throughout the organization:

  • Mock tracer surveys. The pair had managers and staff members pick a patient diagnosis and work through the steps from admittance to discharge. "This allowed staff to really work through the system and look at what a surveyor would look for when tracing a patient's path of care," says Read.
  • Patient safety posters. National Patient Safety Goals were splashed on posters hung on the quality improvement hallways to keep staff members informed.

Editor's note: This excerpt was adapted from the October issue of The Staff Educator. Discover all the benefits of subscribing to The Staff Educator!

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