Nursing

In the know: Prepare for a tough phone call with a physician

Stressed Out Nurses Weekly, October 6, 2008

Before an experienced nurse makes a phone call to a physician, he or she usually has an idea of the order that he or she expects to receive. As a new nurse, you are not expected to know everything. Here's a tip to give you some help:

  • Review your recommendation with a senior nurse by saying, "I have a situation that I would like to run by you for your advice."

Asking for this type of mentorship builds confidence and skill. In addition, you are following SBAR (situation, background, assessment, recommendation) recommendations, which encourage nurses to think critically and share their thoughts.

Source: Stressed Out About Communication Skills, HCPro, Inc., 2007. Be sure to pick up your copy today!

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