HCTW news: California hospital adopts translation software

Staff Development Weekly: Insight on Evidence-Based Practice in Education, October 2, 2008

In an effort to improve staff-patient communications, a California hospital is the first in the country to adopt an interactive software system for translation between English and Spanish speakers, according to The Wall Street Journal.

Bayshore Community Hospital in Berkeley, CA, is bringing in Spoken Translation's Converser software for Healthcare, English/Spanish. The software is not limited to the delivery of pre-programmed phrases; rather, it supports wide-ranging two-way conversations so healthcare staff can say exactly what they need in order to communicate. Phrases to be translated can be typed into the program, handwritten, point-and-clicked, or even spoken.

Bayshore is aiming for 100% patient satisfaction for its Spanish-speaking population. It plans to introduce the software into several departments and expects the entire staff to be able to use Converser within six months.

Source: The Wall Street Journal

Other articles of interest:

Missouri association perks up translation Web site

Translation system crosses language barriers


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