Long-Term Care

Facilities with satisfied staff have more satisfied customers and reduced deficiencies

PPS Alert for Long-Term Care, December 1, 2013

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Could your facility reduce its risk of survey deficiencies and improve customer satisfaction by taking some time to focus on staff satisfaction? According to the 2013 National Research Report, "Empowering Customer-Centric Healthcare for Post-Acute Providers," by National Research Corporation, a firm specializing in patient satisfaction analysis, SNFs with a high rate of employee satisfaction also have fewer survey deficiencies and higher quality ratings from customers.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to PPS Alert for Long-Term Care.

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