The New Patient Experience Imperative: New HealthLeaders Media Intelligence Report Available

Press Releases, August 24, 2011

Focusing on patient experience has always been the right thing to do. But new government regulations and payment models mean hospitals must raise their game, according to the newest HealthLeaders Media Intelligence Report, The New Patient Experience Imperative. A positive patient experience is among the highest priorities for healthcare organizations, according to HealthLeaders research. Yet approaches to patient experience and their efficacy are uneven. A good patient experience is central to the health care mission. "The end result of improving the patient experience is improving the quality of care…. It will help you save lives. It is not a guest relations program," says Kim Bordenkircher, CEO, Henry County Hospital, Napoleon, OH, and lead report advisor.

The New Patient Experience Imperativeuncovers the best approaches to positive patient experiences. Produced with support from MEDSEEK, this comprehensive industry intelligence report is available for free download at

This exclusive, original research and analysis offers key insights from top healthcare executives and clinical leaders. Among the findings:

  • 22% say lack of cultural fit or employee buy-in is their organization's biggest patient experience stumbling block
  • While 56% say making physicians, nurses, and staff accountable for patient satisfaction as part of their compensation/employment status is important…
  • Only 17% say tying executive compensation to patient experience is important
  • And only 14% of leaders say the CEO has primary responsibility for patient experience

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