Health Information Management

Topic: Affect change using workflow process improvement techniques

HIM-HIPAA Insider, September 4, 2007

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Some have suggested that the electronic health record (EHR) is part of the list of quality and performance improvement methodologies, because it supports such improvement. As a result, although the desired outcomes of implementing an EHR are quality and performance improvement, in order to achieve such results, you must make and support a fundamental change in how your organization uses information. Using workflow process improvement techniques to understand current processes, and then redesigning those workflows for improvement, will help you make the change. Then, apply a quality and performance improvement process to new workflow and processes.

Editor's note: For more information on how to perform workflow assessments, including a step-by-step approach using flow charts and diagrams, purchase HCPro's book The No-Hassle Guide to EHR Implementation. Click here for more information.

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