Health Information Management

Tip of the week: Evaluate physician willingness with a survey

HIM-HIPAA Insider, March 20, 2007

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The University of Pittsburgh Medical Center (UPMC) St. Margaret Memorial Hospital implemented an inpatient EHR, including 100% adoption of CPOE. This was one of the first successful community hospital installations in the United States.

Before launching CPOE in September 2004, Joel N. Diamond, MD, FAAFP, chief medical information officer, went on a one-year campaign among St. Margaret's 300 private physicians to promote acceptance of CPOE and identify those who resisted it. Because of this, the hospital launched the system two weeks ahead of schedule and now enjoys full participation by the medical staff.

Before training, Diamond surveyed physicians with a short questionnaire. He asked them the following:

  • Do you have a computer?
  • Do you use e-mail?

He then could tailor training based on those two answers alone. Either physicians were familiar with computers, or they weren't.

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