Health Information Management

2014 ROI benchmarking survey: Hospitals continue to rely on internal release of information staff

HIM-HIPAA Insider, January 5, 2015

Want to receive articles like this one in your inbox? Subscribe to HIM-HIPAA Insider!

HCPro’s Medical Records Briefing (MRB) asked HIM and release of information (ROI) professionals about their ROI practices for its first quarterly benchmarking survey of 2015. (The survey was completed in October 2014.) Half of the survey respondents are HIM directors or managers (52%). Other respondents identified themselves as non-managerial HIM staff members (18%) or ROI directors or managers (4%). The majority of respondents (65%) work in hospitals.

MRB asked respondents to check off all listed ROI issues that presented a challenge for their organization. Survey respondents said that the most common challenge is handling requests from adult children that are not noted on the patient's record as next of kin or contacts (38%). Other challenges include:
  • Requests from quality organizations (35%)
  • Requests from divorced parents for children's ­records (34%)
  • Requests from adult children for expired patients' records (26%)
  • Requests from journalists or others for records of famous patients that expired more than 50 years ago (1%)
 Some respondents wrote in other challenges, including:
  • Requests that are not completed correctly
  • Requests for behavioral/mental health and substance abuse records
  • Determining the legally authorized representative
  • Legal requests, subpoenas, warrants, and court orders
  • Requests from Social Security Disability
  • Requests from domestic partners
Continue reading "2014 ROI benchmarking survey: Survey respondents share challenges, successes" on the HCPro website. Subscribers to Medical Records Briefing have free access to this article in the January issue.

Want to receive articles like this one in your inbox? Subscribe to HIM-HIPAA Insider!

    Briefings on APCs
  • Briefings on APCs

    Worried about the complexities of the new rules under OPPS and APCs? Briefings on APCs helps you understand the new rules...

  • HIM Briefings

    Guiding Health Information Management professionals through the continuously changing field of medical records and toward a...

  • Briefings on Coding Compliance Strategies

    Submitting improper Medicare documentation can lead to denial of fees, payback, fines, and increased diligence from payers...

  • Briefings on HIPAA

    How can you minimize the impact of HIPAA? Subscribe to Briefings on HIPAA, your health information management resource for...

  • APCs Insider

    This HTML-based e-mail newsletter provides weekly tips and advice on the new ambulatory payment classifications regulations...

Most Popular