Health Information Management

Consider non-monetary incentives to motivate your HIM staff members

HIM-HIPAA Insider, June 22, 2010

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Motivating staff to produce more when recognition of superior performance is limited or nonexistent is difficult. Remember that incentives need not be financial; they can be monetary or non-monetary, individual- or team-based. Organizations may offer them regularly or sporadically based on variable or consistent criteria.

Non-monetary incentives can be items such as logo apparel, plaques or certificates of recognition, or coupons for a free meal in the cafeteria. These incentives provide recognition for an individual’s performance but often are not considered compensation. Displaying plaques or recognition certificates prominently in the department or on a public bulletin board can be a powerful motivator.
Note: This tip was excerpted from The Coding Manager’s Handbook, HCPro’s new book by Rose T. Dunn, MBA, RHIA, CPA, FACHE, chief operating officer of First Class Solutions, Inc., in St. Louis. For more information on the book, visit

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