Health Information Management

OCR complaints: Simple steps to smooth resolutions

Health Information Compliance Insider, January 1, 2009

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If your organization receives a letter from the OCR stating that someone has filed a privacy complaint against you, it’s not the end of the world.

Of the 23,268 complaints the OCR received July between 2003 and October 2006, it resolved 76% without fines or litigation, says Mark C. Rogers, Esq., of The Rogers Law Firm in Boston.

The following are a few simple steps you should take after receiving a complaint to ensure that the OCR hears your side of the story and understands you intend to resolve the matter in an open manner:

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