Home Health & Hospice

Bettering Patient Outcomes and Home Health Care CAHPS Scores Through Patient Engagement

Homecare Insider, January 26, 2015

Our 2015 winter webcast series features presentations by seasoned industry speakers with expert knowledge on today’s most urgent home health issues. In our second installment, which will be presented live on February 19, from 2pm-3:30pm (ET), Kimberly McCormick, RN/BSN, offers specific strategies for home health staff improve patients’ overall care experiences by fostering education and engagement.
 
At the conclusion of this program, participants will be able to:
  • Identify strategies to improve patient engagement
  • Recognize methods and opportunities to increase patient satisfaction within their agency
  • Determine how to standardize scripting to improve outcomes
  • Implement strategies for staff training to improve the care process
  • Discuss how patient satisfaction scores could affect the home health industry in the future
 
Register today!
 
NOTE: This presentation is the second installment in our 2015 Home Health Winter Webcast Series. Miss the first show, Improving Care Transitions Through Enhanced Communication and Documentation? Don’t sweat it! You can buy it here on demand. Or, register for all three programs in the series, and save!