Corporate Compliance

Giving information to relatives

Compliance Monitor, August 10, 2007

Q: Can the hospital's front desk receptionist give information to a caller asking whether a family member is in the emergency department?

A: Before giving out any information regarding a patient, the receptionist must be sure the patient has not asked to be a "no information" patient. It may be best to transfer these calls to the emergency department, so someone familiar with the patient can determine his or her wishes and the caller's relationship to the patient.

Most Popular