Corporate Compliance

Q&A: Investigating a doubtful privacy violation

Compliance Monitor, January 19, 2011

Q: What is the appropriate response when a really difficult patient who complained incessantly during a recent hospital stay later alleges a doubtful privacy violation?


A: Even though you may doubt the patient’s truthfulness, you still must conduct an investigation and document your findings. If the incident appears to be unfounded based on discussions with the staff involved, state that in your investigation report. However, to avoid any future conflicts, just tell the patient that you have investigated the complaint and taken appropriate action.

This week’s question and answer was adapted from The Privacy Officer’s Handbook. For more information about this book, visit the HCMarketplace.


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