Corporate Compliance

Tip: Improve patient-centered care

Compliance Monitor, January 16, 2008

All the technology in the world won't help your practice if the data quality is poor. Here are some tips to improved patient-centered care taken from the December issue of Strategies for Health Care Compliance:

  • Talk to your patients
  • Put quality control measures in place and validate the data
  • Make sure you're capturing and collecting the right data to begin with
  • Check that the data are easily available across the organization
  • Consider offering same-day appointments, after-hours care, and patient access to electronic health records
  • Think outside the realms of technology and brainstorm ways you can foster good feelings among patients
  • Offer training that teaches and reminds staff members about being patient-focused

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