Case Management

Volunteers slashing readmissions at New York hospital

Case Management Insider, March 10, 2015

New York Methodist Hospital was looking for a way to reduce readmissions among congestive heart failure patients when it began a volunteer discharge support program in early 2010.

The program studied whether the intervention would reduce readmissions among congestive heart failure patients. A group of nearly 140 patients were selected, half received standard care and half received follow-up telephone calls and weekly check-in calls from student volunteers in the month after they left the hospital.
The program successfully reduced readmissions among the volunteer group, with only 7% of those patients being readmitted within 30 days compared with 19% of the standard care group.
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